Privacy Policy

1. Introduction

Solstice Labs (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit solsticelabs.co.uk and purchase our products.

2. Information We Collect

We collect the following information when you make a purchase:

• Name and email address (provided at checkout)
• Shipping address (provided at checkout)
• Product configuration preferences (location, currency)
• Payment information (processed securely by Stripe — we do not store card details)
• Order details (product purchased, amount paid, order timestamp)

We may also collect technical information such as your IP address, browser type, and pages visited through standard web server logs and analytics tools.

3. How We Use Your Information

• To process and fulfil your orders
• To send order confirmation and shipping notification emails
• To pre-configure your device with your selected preferences
• To respond to customer service enquiries
• To improve our products and website
• To comply with legal obligations

4. Payment Processing

All payment processing is handled by Stripe, Inc. When you make a purchase, your payment information is transmitted directly to Stripe over an encrypted connection. We never receive, store, or have access to your full card number. Stripe's privacy policy governs their handling of your payment data. For more information, visit stripe.com/privacy.

5. Email Communications

We use Resend to send transactional emails (order confirmations, shipping updates). These are service-related communications and are not marketing emails. We will not send you promotional emails without your explicit consent. Emails are sent from the solsticelabs.co.uk domain.

6. Data Storage and Security

Order data is stored on secure servers. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies

Our website may use essential cookies required for the site to function correctly. We do not use tracking cookies or third-party advertising cookies. Analytics, if used, rely on privacy-respecting methods that do not track individual users across sites.

8. Third-Party Services

We use the following third-party services:

• Stripe — Payment processing
• Resend — Transactional email delivery
• Vercel — Website hosting

Each of these services has their own privacy policy governing how they handle data.

9. Your Rights

Under applicable data protection laws, you have the right to access, correct, or delete your personal data. You may also request that we restrict processing or object to certain uses of your data. To exercise any of these rights, please contact us at contact@solsticelabs.co.uk.

10. Data Retention

We retain order data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time, subject to legal requirements.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of the website after changes are posted constitutes acceptance of the revised policy.

12. Contact

For questions about this Privacy Policy, please contact us at contact@solsticelabs.co.uk.